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Order & Field Service
Supervision & Automation

Airport Baggage Routing and Agent Allocation

Get luggage to the next flight right on time.

KPIs

Explore what our clients have achieved

Productivity, compliance and operational excellence.

+25%

Baggage on time

+8%

Capacity Usage

-80%

Decision making time

Get traveler's baggage at their final destination

The objective of this client is to always have the right agents (with appropriate competences, training, and certifications) at the right location at the right time to take luggage individually or in group. This is done to bring them to their next flights and avoid paying penalties under the Montreal Convention.

However, there is only a limited number of agents, trucks, routes through  the airport, conveyors, and they have a specific constraints and  availabilities. And many things are thrown at the ground service team every day: flight changes and delays, absentees, yet travelers requirements and  timeline are unchanged.

As such, any planning is short-lived and needs constant updating, previously done by supervisors.

Metronome was set to offer a continuous planning system to help match agents, trucks, routes and luggage to get lugagge to follow their owner to the final destination, which includes:

  • Real time status of every baggage (ETA to their next flight)
  • An end to planning in Excel related manual work
  • Smoother exchange and sync with ground workers

The solution supports the planning department with a cloud based plugin to XOPS, a smartphone app to track execution on the ground and a bespoke dashboard for the leadership.

Features

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for this use case

Metronome is the single platform to plan, dispatch and execute work.

Blueprint Designer

Update your rules, steps, planning logic and parties in an instant

Collector

Capture crucial data and process inputs from execution

Dispatcher

Create and assign tasks automatically, given competences and resource availabilities

Scheduler

Your central pulse - Prioritize the timing and flow of your operations under constraints meticulously

Execution Tracker

Drive task completion, ensuring flawless execution by responsible parties

Notifier

Stay ahead of the curve, with timely alerts and notifications

Integrations

We connected a few tools in this case

Metronome integrates with your software and in house systems.

XOPS

XOPS Integration

Collaboration

Slack

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Metronome is a software for efficient, real-time planning and dispatch of operational activities, excelling in agility for time-sensitive tasks.

Reach out to learn about the substantial yearly savings our customers achieve in resources and stress reduction.