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Order & Field Service
Labour & Resource Planning

Interventions Planning for HVAC technicians

Schedule, track, and optimize activities and service calls.

KPIs

Explore what our clients have achieved

Productivity, compliance and operational excellence.

0%

Unplanned Skills Gap

+15 pts

Service (on time)

-10%

Cost per intervention

Plan and allocate jobs to technicians

The objective is to always get the right agents doing the right interventions on time for customer satisfaction.

However, there is only a limited number of trained technicians, geographically scattered, each having their own demonstrated performance per operations.

And many things are thrown at the team every day: tools missing, supplier delays, absentees, or customers not at home.

As such, even a planning prepared in the morning may need reworking at lunch, otherwise capacity is gone forever.

Metronome was set to offer a continuous planning system to help to match agents to HVAC interventions.

The solution supports the planning agent with a cloud based plugin to their intervention platform, connected to the app already in use by technicians on their smartphones.

Benefits:

  • Having the right number of resource every day to perform all scheduled interventions
  • Facilitate exchange and sync with technicians and customer service agents
  • Ensure technicians have an efficient planning given their competences and constraints such as location.
Features

Turn these ON
for this use case

Metronome is the single platform to plan, dispatch and execute work.

Dispatcher

Create and assign tasks automatically, given competences and resource availabilities

Notifier

Stay ahead of the curve, with timely alerts and notifications

Scheduler

Your central pulse - Prioritize the timing and flow of your operations under constraints meticulously

Discover

Monitor operations and be empowered with strategic insights

Integrations

We connected a few tools in this case

Metronome integrates with your software and in house systems.

CRM

Salesforce

Ready to level up your resilience?

Metronome is a software for efficient, real-time planning and dispatch of operational activities, excelling in agility for time-sensitive tasks.

Reach out to learn about the substantial yearly savings our customers achieve in resources and stress reduction.