Interventions Planning for HVAC technicians
Schedule, track, and optimize activities and service calls.
Explore what our clients have achieved
Productivity, compliance and operational excellence.
Unplanned Skills Gap
Service (on time)
Cost per intervention
Plan and allocate jobs to technicians
The objective is to always get the right agents doing the right interventions on time for customer satisfaction.
However, there is only a limited number of trained technicians, geographically scattered, each having their own demonstrated performance per operations.
And many things are thrown at the team every day: tools missing, supplier delays, absentees, or customers not at home.
As such, even a planning prepared in the morning may need reworking at lunch, otherwise capacity is gone forever.
Metronome was set to offer a continuous planning system to help to match agents to HVAC interventions.
The solution supports the planning agent with a cloud based plugin to their intervention platform, connected to the app already in use by technicians on their smartphones.
Benefits:
- Having the right number of resource every day to perform all scheduled interventions
- Facilitate exchange and sync with technicians and customer service agents
- Ensure technicians have an efficient planning given their competences and constraints such as location.
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for this use case
Metronome is the single platform to plan, dispatch and execute work.
We connected a few tools in this case
Metronome integrates with your software and in house systems.
Salesforce
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